New Site FAQ
FAQs / Terms & Conditions
Why do I need to reset my password?
If you previously had a BHS Shop login associated with your email address, you will be prompted to reset your password the first time you login to the new system. This is to protect your privacy and ensure your password remains secure as your account switches to the new system.
Note: Once logged in, if you are a member, be sure you enter your Member/Associate ID by clicking the Promo/Gift Certificate link at checkout and entering your number in the Promo/Gift Certificate box, then select Apply.
How do I find the sheet music, downloads, and learning tracks for a song I am interested in?
The search function of this website is capable of finding products by partial titles, SKUs, and other descriptive keywords. If a specific arrangement has digital or learning track options, those can be seen by clicking into the product. After clicking into the arrangement for which you are interested, the first product listed will always be the printed sheet music, followed by all available additional options (Digital Download, CD Learning Tracks, Digital Learning Tracks).
If you aren't sure what song you may want, you can use our Sheet Music filters to help narrow down your search. These filters are available at the top of each sheet music page. After navigating to the Sheet Music portion of the shop site, you can use the products filters listed across the top of the section to filter by Ensemble, Digital Version and Learning track availability, Tempo, and more!
Can I purchase just one download version of a piece of music?
For downloaded music, there is a minimum purchase quantity of four copies. This is due to higher copyright costs the Society must pay on digital sheet music.
How soon will I receive my Digital Download file?
If your order contained downloaded products only, then you will receive an email with the digital files immediately after completing your order. If your order contained both physical and downloadable products, you will receive an email with the digital files when your order ships from our warehouse. If you created a customer account, all purchased files will be available under your account’s dashboard as well as being sent to your email.
Where is my member/associate discount?
All prices displayed on the website are the full price of the product. At checkout, you may enter a discount code or member/associate number in the “Promo/Gift Certificate” field in order to calculate applicable discounts. Only one discount can be used per order. Discounts do not apply to digital/download versions of sheet music.
May I purchase Gift Certificates?
Yes! You can purchase a Gift Certificate on the left navigation panel on any screen, under Pages.
An old product link is not working- what do I do?
While our SKUs for products have stayed the same (and are searchable!), the actual address/link might have changed. You can search for the product using part or all of its name, SKU, arranger, or other descriptive keywords.
How do I access downloads I bought on the previous site (prior to September 19, 2018)?
Please contact Customer Service at firstname.lastname@example.org or call 800-876-7464.