Shipping and Returns
Shipping & Returns
All sales are binding at the time of purchase. Our vastly enhanced eCommerce system moves orders from billing to shipping almost immediately, which means we'll ship more items more quickly than ever. That also means that there is no time to alter an order after it is confirmed. If you have a question regarding your order, please contact Customer Service (800-876-7464 or firstname.lastname@example.org) BEFORE placing your order. Please allow approximately 1 week for normal processing and delivery times, unless you select a faster shipping option at checkout. All prices and availability of items are subject to change without notice.
Hours of Operation
You may place an order on the website at any time, but normal business hours of operation are 8:00 am to 5:00 pm Central Time / Monday through Friday, excluding Barbershop Harmony Society (BHS) holidays and during the week of the annual BHS International Convention. You may also call 1-800-876-SING (7464) during normal business hours to place an order via the customer service department.
The following options for shipping are available for most items:
- USPS Media Mail (slower, most affordable option for order only containing Music, Manuals, and CD/DVDs)
- USPS First Class (3-6 days)
- USPS Priority Mail (1-3 days)
- USPS Media Mail (cost effective for all print)
- UPS (For overnight and next day packages)
Return & Refund Policy
You are a valued customer, and we want your shopping experience with us to be hassle free. Items purchased may be returned within 30 days of purchase. We no longer accept returns or exchanges that exceed this time frame.
Returns: Returns must be made within 14 days of purchase. If you are not satisfied with your Harmony Marketplace purchase for any reason, please call 800.876.7464 or email email@example.com for return instructions including a return authorization number. Any items returned must meet the following criteria: no sign of obvious use and return of complete item (accessories, manuals, etc.). Your item must be in the original packaging including any accessories. Your item needs to have the receipt or proof of purchase. The product(s) and your receipt must be returned to Harmony Marketplace within 15 calendar days of the return authorization number issuance. Please DO NOT send back items without first contacting us for this authorization; they will not be accepted, and you may incur additional shipping charges to return them to you, or they may not be returned. Please see list below for items not eligible for return.
Refunds: If you are due a refund, we will initiate a refund to the credit card used for the order. You will receive the credit typically within 24 hours, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Exchanges: If you receive a defective or damaged item, contact Harmony Marketplace within 30 days to request a replacement. Upon receipt of damaged item, we will reissue the said item at no cost. If there is nothing wrong with your product, but you are not satisfied with your purchase for another reason (size, color, changed your mind), you are free to return your item for exchange; up-charge effective if new item exceeds original cost + shipping & handling.
Exceptions: Some items are not eligible for returns, refunds, or exchanges. Harmony Marketplace cannot accept returns or exchanges of the following items: sheet music or songbooks (print or digital), learning tracks (CD or digital), opened CDs, DVDs, name badges, and pitch pipes.
Errors or Omissions in Order (Including ENTIRE Order): We do our best to process and ship orders in a timely manner. Please help us maintain that level of service by reporting errors or omissions with your order within 30 days of receipt. If you do not receive your entire order, please notify us within 30 days of placing it or we may not be able to reissue the order without additional charges.